Frequently Asked Questions

Frequently Asked Questions

ACCOUNT
FAQs

Account FAQs

What is your Cancellation and Refund Policy?

At MedSLP Education, we guarantee your satisfaction.  If you are not satisfied with your purchase for any reason, we will offer a full refund.  Please see details below:

Should a continuing education program or course be cancelled or rescheduled by our organization, all registrants will be eligible for a full refund of any fees used to pay for the event.  Refunds will automatically be issued back to the credit card that the initial charge was made on or a check will be issued and mailed within 30 days.  Refunds can be obtained by emailing info@medslped.com.

Participants are encouraged to purchase travel insurance, in the event that the event is cancelled, refunds are not given for travel arrangements.

 

How to cancel my payment plan

To request to cancel an order, please email info@medslped.com for assistance.

The MedSLP Ed Support team will respond to you to assist you with your cancellation.

Please be aware that cancellation requests are processed Monday – Friday from 8 AM to 5 PM EST.

 

What can I do if I have a complaint?

If you have a complaint, please email info@medslped.com for assistance.

The MedSLP Ed Support team will respond to you to assist you.

What happens when I send in a complaint?
  • Within one business days of receiving your complaint we will acknowledge receipt of your complaint and undertake an initial review of your complaint and determine what if any additional information or documentation may be required to complete an investigation. We may need to contact you to clarify details or request additional information where necessary.
  • Within 3 business days of receiving your complaint we will investigate your complaint objectively and impartially, by considering the information you have provided us, our actions in relation to your dealings with us and any other information which may be available, that could assist us in investigating your complaint.
  • Following our investigation we will notify you of our findings and any actions we may have taken in regards to your complaint.  Where appropriate, we amend our business practices or policies.
What if I need special accommodations?

If you need a special accommodation, please email info@medslped.com for assistance.

The MedSLP Ed Support team will respond to you to assist you.

COURSE FAQs

COURSE FAQs

How do I access My Courses?

Who are the courses on your website appropriate for?

The target audience for this webinar is licensed speech-language pathologists. There are no prerequisite skills or knowledge needed beyond the basic speech-language pathology training and licensing.

If you’d like to earn ASHA CEUs for the presentation, we can report your completion to ASHA. ASHA CEUs are awarded to those that meet eligibility criteria above and by the ASHA CE Registry upon receipt of the ASHA CEU Participant Form from the ASHA Approved CE Provider.  You have the option to register for this when enrolling for a course by checking the box “Yes, I would like to receive ASHA CEUs” when you register for a course.

Can I get continuing education for Courses?

After watching the course, you will need to pass a short quiz with at least 80% accuracy and watch the entire video recording to obtain credit for your participation. The link to the quiz will be provided to you after the full presentation is watched. Once completed, you will receive a certificate of completion for the quiz.  You have 14 days to complete the test.

If you’d like to earn ASHA CEUs for the presentation, we can report your completion to ASHA. ASHA CEUs are awarded to those that meet eligibility criteria above and by the ASHA CE Registry upon receipt of the ASHA CEU Participant Form from the ASHA Approved CE Provider.  You have the option to register for this when enrolling for a course by checking the box “Yes, I would like to receive ASHA CEUs” when you register for a course.

When are the CEUs Reported to ASHA?

We report the recorded courses monthly and ASHA has 45 days to get it up on your CE transcript, so it may take a full 45 days after the end of the month in which you took the course for it to appear on your ASHA CE registry transcript.

Why is there a disclaimer on the certificate for ASHA CEUs?

ASHA requires us to put this on the certificates because sometimes attendees get confused thinking that by attending the course, they are earning the CEUs.  This is not true; ASHA CEUs are only awarded to those persons who are valid members of the ASHA CE Registry.  We send your information over to ASHA if you request it, but it is up to them to check to see if you are a member and put it on your transcript. If you are a member of the registry then you are good to go!

Need Help?

Click Here to Email Us for Technical Assistance at info@medslped.com